At Bilboaero, we aim to build lasting relationships with our customers, not just complete a transaction and move on. We rely on email communication for most of our services, allowing us to keep every interaction documented and significantly reduce the possibility of misunderstandings.
For parts or supplies orders, we use a hands-off approach similar to any online retailer. You will receive notifications as your order progresses through the fulfillment process.
For most of our services, you can expect our communication with you to follow this structure:
First Contact:
You reach out to us either through the contact form on our webpage or by email. We will respond to this initial contact to introduce ourselves and start the communication loop.
Gathering Information and Setting Expectations:
During this phase, our goal is to understand your needs fully and provide you with a clear idea of what to expect. By the end of this phase, you should know the estimated cost and timeline for your project. As with most custom jobs, some small changes may occur.
Design and Planning Processes:
- Custom Panels and Panel Upgrades: A significant part of our interactions will focus on understanding your design goals and refining them to meet your expectations. Based on previous experiences, we find that six revisions are typically sufficient for most customers. If you need more, we can accommodate additional revisions for an extra fee.
- Fuel Tank and Control Surface Construction: These services do not require a design phase but do need proper planning. We will work closely with you to determine the best approach for sourcing parts and materials.
Production Updates:
At Bilboaero, we strive to keep you informed of our progress. You can expect updates at key milestones, such as when the design is finalized, wiring diagrams are complete, or a panel has been CNC routed.
Production Complete:
Once your order is fully completed, we will notify you and proceed to prepare it for shipping. Our goal is to package everything meticulously and document the process to provide you with peace of mind and assist with any future needs.
By choosing Bilboaero, you can expect transparent, reliable, and detailed communication throughout your project. Contact us today to discuss your needs and discover how we can help you achieve your aviation goals. Let us handle the complexities so you can focus on enjoying the thrill of flying.